Business Service Operations Essay Example | Topics and Well Written Essays - 2500 words

Business Service Operations - Essay Example The assignment also portrays the layout of services and service delivery network of Tesco. Furthermore, it also illustrates certain important suggestions for developing the service concept and the delivery system of the organisation. Services can generally appear on the basis of different shapes and forms. For instance, in business to consumer organisation, service can arrive in the form of retail services. Moreover, in business to business organisation, services can arrive from consulting services and in non-profit organisations, services can arrive from charity services. Any kind of service can produce additional value for the customer’s at large (Berry, 1995). With this concern, the assignment is based on understanding the service concept of an UK based supermarket retailer named Tesco and recommending effective strategies to develop its various services. Service is fundamentally considered to be an activity or set of procedures that is used for maintaining smooth interrelation with the customers and enhancing the overall business performance. Service concept is a vital method of apprehending the nature of services so that the customers comprehend about what they are receiving and employees also understand about what they are delivering. It is a shared understanding of nature of service which encapsulates information about classifying thoughts, customers’ experience and service outcomes. Service concept is a core task in managing different service operations. It can be used as a central tool in the design, distribution and improvement of services of a particular organisation. Service concept concentrates on a particular market segment and provides limited range of services for both customers and business operations (Fitzsimmons & Fitzsimmons, 2000). In order to be effective, service concept must deliver adequate information in order to make

MGMT499 Essay Example | Topics and Well Written Essays - 1250 words

MGMT499 - Essay Example In terms of legal environment, strict environmental legislation results into higher costs for both discount retailers. This factor even encompasses rising awareness amongst customers which increases costs for retailers such as Walmart and Target who follows green movement (Zentes, Morschett & Klein, 2012, pp.102-103). On the other hand social environment comprise of varying income levels of customers which give an opportunity to both the retailers in relation to lowering prices and acquiring large market share. The culture prevailing in Walmart is to work in collaboration and increase efficiency of the overall team. They even focus on reducing overhead expense so that better prices can be offered to customers. The performance rate of Walmart is higher in comparison to other retailers and hence it ranks as topmost retailer across the globe. On the contrary Target has a performance ratio lower than Walmart and occupies second position amongst all discount retailers based in America. Its low performance is due to limited product range being offered in all its retail stores. However the company culture is similar to that of Walmart where team members are considered to be an integral part of the system. The promotion policies of Walmart are such that it gives more emphasis on increasing responsibilities and retaining experienced workers in the system. There were 170,000 promoted by the company in previous year with more benefits and higher pay scale. These policies are based on average performance of employees and impact of their respective performance in growth and success of the company. On the other hand Target has a different set of promotion policies as it focuses on time period which has been spent by an employee with the organization. Promotion in this company is given to those employees who possess more experience in comparison to other individuals. However the promotional benefits are similar to that of Walmart. Walmart is a big retail